1. These terms apply to every sales contract between the seller and the buyer, are considered an integral part of every document issued for each sale, and take precedence over any other terms (including the buyer’s procurement terms). Deviations or modifications are only valid if agreed upon in writing. Placing an order by any buyer implies unconditional acceptance of these terms.
  2. The sales contract is formed at the time of order confirmation by the seller or the actual shipment or delivery of the goods (whichever occurs first). An unconfirmed order will be considered as not submitted or rejected.
  3. The quantities sold in meters may vary from the agreed amount by up to +/- 5% and will be charged accordingly. The seller is not obligated to inform the buyer of this.
  4. The offered prices apply only to the specific order and, in case of doubt, refer to net values (i.e., they do not include taxes, fees, or other charges or third-party compensation).
  5. Testing of the sold products is conducted only upon special agreement and at the buyer’s expense.
  6. Packaging materials (wooden reels, etc.) are non-returnable and are included in the price.
  7. The delivery times stated in the seller’s offer are indicative and subject to intermediate sales (availability of stock). Binding delivery times for the seller are those specified in the written confirmation (from the seller) of each order, from which they are calculated. The seller may make partial deliveries and deliveries before the agreed time. The buyer may withdraw without penalty if the delivery time exceeds 60 days. The seller is not liable for any direct or indirect damage to the buyer or third parties resulting from delivery delays.
  8. In the event of force majeure, a strike by the seller’s employees, or a supplier’s obstruction, the delivery time will be extended accordingly. The buyer may cancel the specific order if the force majeure reason lasts more than 60 days.
  9. If the buyer does not collect the goods within ten (10) days from the notification, they become immediately in default, and the due amount becomes overdue and collectible, with additional costs (such as storage, insurance, etc.) being added. In such a case, the seller may choose—if feasible—to allocate the goods elsewhere and retain the deposit given by the customer for that order as a penalty, and seek compensation.
  10. The goods travel, are unloaded, and stored with the care, responsibility, and expense of the buyer, regardless of who appointed the carrier, the unloader, or the warehouse keeper. Any coverage of transportation costs by the seller does not imply acceptance or assumption of responsibility or risk for transportation. The buyer may supervise the loading of each order at their own care and expense; otherwise, they cannot contest the condition of the goods after loading. If the buyer has specified a different delivery location for the goods (e.g., a construction site or a third party), receipt will be considered to have occurred upon delivery to the specified location and/or to the specified person.
  11. If, upon placing/confirming the order, the buyer does not designate an authorized person(s) for receipt, it will be assumed that any person (e.g., employee, agent, etc.) at the responsible location has the authority to receive the goods on behalf of the buyer, with only their signature required. Any delays during receipt or unloading are the buyer’s responsibility.
  12. For invoices issued on credit, unless otherwise agreed, the credit term is thirty (30) days from the date of issuance, after which the buyer is also liable for default interest.
  13. Ownership of the goods is retained by the seller until full payment is made.
  14. During the credit period, if the buyer’s creditworthiness or financial situation worsens, the buyer is obligated to inform the seller. In such cases, the seller may suspend the execution of the order or part of it indefinitely until the buyer provides sufficient guarantees or pays the amount due.
  15. Payments to the seller are made at the payer’s responsibility and expense. Instruments given for the payment of an order are given for payment purposes and not in settlement of the buyer’s debt. Credits, discounts, or other facilitation or benefits are provided optionally and in writing by the seller, and are valid on the condition of strict adherence to the terms herein. The buyer cannot offset the debt wholly or partially against any claims they may have, regardless of the cause.
  16. Goods that do not meet the agreed-upon specifications will be replaced after immediate written notification to the seller, provided they have not been used or their packaging has not been violated. In this case, the seller’s sole responsibility is to correct the error free of charge. If the buyer does not object in writing to the seller within two business days from the delivery of the goods, it is considered that the goods have been received in good order and without reservation.
  17. Cancellation of a confirmed order is not allowed, as the execution of the order (e.g., cutting) is done based on the specific order, and in most cases, the goods cannot be sold to another party.
  18. The seller selects the suppliers for the purchase of the goods chosen and specified by the buyer. The goods are sold based on the terms and specifications of each supplier. The seller is not responsible if the sold goods are not suitable for the use intended by the buyer.
  19. The seller may assign their claim against the buyer to any third party.
  20. In case of a dispute, the competent courts are those of Athens, and Greek law shall apply. The provisions of Greek law apply to any matter not specifically regulated by the above terms.

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